Front of House Manager

Main Duties:

• Oversee all front-of-house activities, ensuring high standards of customer service, cleanliness, and hospitality.
• Manage, train, and motivate front-of-house colleagues, ensuring a team-oriented environment.
• Handle customer inquiries, complaints, and special requests, resolving any issues to ensure a positive dining experience.
• Maintain inventory and stock levels for front-of-house supplies, including menus, napkins, and condiments.
• Collaborate with kitchen colleagues to ensure timely and accurate food delivery and assist with any operational needs.
• Monitor and manage colleague performance, provide regular feedback, and ensure adherence to service standards.
• Ensure compliance with health, safety, and hygiene regulations, as well as company policies and procedures.
• Assist with scheduling and managing colleague shifts, optimising service coverage during peak hours.
• Work closely with the Café manager to implement promotional activities, special events, and new menu items.

Requirements of the Role:

• Proven experience as a Front of House Manager or in a similar leadership role within the hospitality industry.
• A minimum of level 2 in Food Safety.
• Strong leadership, communication, and interpersonal skills, with the ability to manage a diverse team.
• Excellent problem-solving abilities and conflict resolution skills to handle customer complaints effectively.
• In-depth knowledge of café operations, including service techniques, food safety, and hygiene standards.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.
• Strong organisational skills and attention to detail.
• Ability to maintain a calm and professional demeanour under pressure.