We offer a number of delivery options as shown below. However, not all options are available for all products, please check on the product pages on our website or call us to enquire about availability instore.
Your Scotsdales
Delivery Options
Your Scotsdales
Local Delivery
- Please click here and look for your town / village to see when we deliver in your area.
- Orders may take up to 7 – 14 working days to deliver.
- Once your order has been processed we will email you with your delivery date.
- Deliveries are made between Monday – Friday.
- We’re sorry, but we can’t deliver on Saturday or Sunday.
Please also note the following:
- Deliveries will be made within 14 days of the date of your order, depending on availability of stock. This may be longer in extremely busy periods.
- All our delivery areas have a specific day of the week allocated to them. We’ll let you know more details when you make your purchase.
- Please understand that due to traffic conditions and other factors beyond our control, we cannot offer a timed delivery service.
- Our charges are based on individual items being able to be handled by one person. If your order needs more than one person to deliver it, we may need to charge extra. We’ll talk about this with you when you place your order.
- To prevent personal injury or damage to goods or property, we can only deliver goods to a convenient location for our vehicle, and leave it on a safe and accessible area of hard standing. This is left to the discretion of our delivery team. In general, for heavy items, this is the nearest roadside point, unless otherwise agreed when you place your order.
- Delivery doesn’t include assembly, installation or planting. In some cases, goods may be delivered in flatpack form.
- If you have any questions, please ask one of our members of staff, phone us on 01223 842777 or email us at enquiries@scotsdales.com
Other things to consider:
- Is there anywhere for us to leave your delivery if you’re not in when we arrive? For example, with a neighbour or behind your garage.
- Have you told us about anything which might make delivery difficult? Examples might include steps, narrow access, or a gravel drive.
- Does delivery require more than one person? If yes, are you available to help the driver unload?
- Have you given us enough information to contact you easily? For instance, your mobile phone or daytime telephone number.
Your Scotsdales
Courier & Palletised
- If you order by 1.00pm, we’ll aim to send your goods that day (though this can’t be fully guaranteed). Delivery times are estimated 3-5 working days.
- We’re sorry, but we can’t arrange Saturday and Sunday deliveries. Orders received after 1.00pm on Fridays will be dispatched on the following Monday (not including Bank Holiday Mondays, when the order will be dispatched on Tuesday).
- Orders sent with this secure service will need to be signed for.
- In the Highlands of Scotland, this service is available at a cost starting from £19.99.
Your Scotsdales
Royal Mail
- There won’t be any need to sign for delivery, but goods are not insured. If they’re lost in transit, we can’t accept responsibility.
- We aim to post orders received by 2.00pm on the same day. Orders received after 2.00pm will be dispatched the next WORKING day.
Your Scotsdales
Click & Collect
- Place your order online, and we will contact you when your items are ready to collect.
- We can currently only accommodate for collections Monday-Friday.
- If you need to collect your order sooner, please let us know.
- We’ll hold your items until you collect them, unless you ask to do something else.
- Click & Collect is currently only available at our Great Shelford garden centre.
Delivery FAQ
Ask us Anything
What are the benefits of being a loyalty member?
Loyalty Points – earn and spend points instore to save money on your transactions.
Rewards and offers – loyalty members get special offers exclusively that won’t be available for non members. Rewards change regularly and are catered for the recipient.
Newsletters – newsletter subscribers will be kept up to date on the latest offers, seasonal product changes and new events ahead of the general public.
Santa’s Grotto – loyalty members will get exclusive early bird opportunities to book tickets for our Santa’s Grotto experiences.
The Scotsdales app – download the Scotsdales app to see a full transaction and points purchase history to make sure you never miss out.
What are loyalty points?
Earn 4 loyalty points on every £1 spent with Scotsdales*. 100 loyalty points is equal to £1 to spend off your next instore purchase.
No vouchers needed, simply swipe or scan your card and our till staff will advise if points available to use. You can opt to save them for next time and have a bigger redemption in future.
*exceptions include: postage stamps, gift cards, Calor gas, delivery & service fees
How do I use my loyalty points?
No vouchers needed, simply swipe or scan your card and our till staff will advise if points available to use.
You can opt to save them for next time and have a bigger redemption in future.
How do I Join the loyalty scheme?
Your Scotsdales is free to join. You can sign up online here
You can sign up directly via our app – Play Store / Apple Store
Or speak with a member of our team when visiting and we will gladly assist you instore.
Can I get a replacement card?
Please use the contact form on this page and we can assist with getting a new card readied for you.
Alternatively, please speak with a member of our team when visiting and we will be happy to assist.
Can I add my card to Google & Apple Wallet?
Yes, if you use the Scotsdales app on an Apple or Android device then there is a link to take your card directly into your wallet.
What are your current loyalty offers?
Please click here to see our most up to date loyalty points offers. App users and newsletter subscribers will receive new offers exclusively for their accounts.
What are the benefits of using the Scotsdales app?
App users will always have a copy of their loyalty card to hand meaning you’ll never miss the chance to use instore.
Exclusive vouchers – we will send exclusive vouchers to your phone monthly with new instore offers just for you.
Points and transaction history – you will have a full list of historical transactions with electronic receipts attached for your records.
Scan and go feature – buying lots on your visit? Scan the items as your browse and save time at the checkout.
How do I download the app?
You can find our app on – Play Store / Apple Store
Can I add points after my visit?
All we’ll need is your receipt and access to your account.
Please speak with a member of our team whilst instore.
Call us on 01223 842777 or use our contact form at the bottom of this page and we will be able to add any missing points for you.
We can only add points up to 28 days after the date of the transaction.
How do i cancel my membership?
Please speak with a member of our team whilst instore.
Call us on 01223 842777 or use our contact form at the bottom of this page and we will be able to assist with this request.
Is Your Scotsdales free?
Yes, Your Scotsdales is a free to join loyalty scheme and members will never be asked to pay to utilise the service.
I'm not recieving emails, can i be added to the list?
Please speak with a member of our team whilst instore.
Call us on 01223 842777 or use our contact form at the bottom of this page and we will be able to assist with this request.
How do I update my personal details?
Please speak with a member of our team whilst instore.
Call us on 01223 842777 or use our contact form at the bottom of this page and we will be able to assist with this request.
App users – app users can update their own details directly on their phone.
We are a family run collection of local garden centres in the Cambridge area. Gardening is our passion.
Customers
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Quick Links
Get In Touch
Scotsdales Garden Centre
Cambridge Road
Great Shelford
Cambridge
CB22 5JT
- Email: info@scotsdales.com
- Phone: 01223 842777
- Hours: Mon-Fri 9:00AM - 18:00PM
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