We want to help with any enquiries in the most efficient manner. Please use the appropriate form below to make sure you’re query is going to the correct department to avoid any delays.
We also have a helpful FAQ area below that may answer some of your questions immediately.
We look forward to hearing from you.
Please use this form if you want to contact us about any of the following:
- General Scotsdales enquiries and/or feedback.
- Product availability and/or delivery queries.
- Amendments to an order and/or returns and refund queries.
Once we receive your message, it will be passed to the appropriate contact to review and action as necessary.
Please use this form if you want to contact us about any of the following:
- General enquiries about the Scotsdales loyalty scheme.
- Lost or replacement loyalty cards.
- Queries relating to loyalty points.
Once we receive your message, it will be passed to the appropriate contact to review and action as necessary.
If you are contacting us to add loyalty points to an account, please note we can only back date for 28 days after the date of purchase. We will require your loyalty account or card number, or your postcode to find your account. We will also require the transaction from your receipt (the long number below the barcode at the base of the receipt).
Please use this form if you want to contact us about any of the following:
- General enquiries about the Sunflower Café.
- To make bookings for the Great Shelford Sunflower Café.
Once we receive your message, it will be passed to the appropriate contact to review and action as necessary.
Please use this form if you want to contact us about any of the following:
- General enquiries Scotsdales plant stock and availability.
- Advice on products we stock for common plant problems.
Once we receive your message, it will be passed to the appropriate contact to review and action as necessary.
FAQ
Ask us Anything
Is your café open?
Yes, all of our Sunflower Cafes are currently open.
If you have any queries or concerns before or during your visit, please do not hesitate to speak to us.
The Scotsdales Management Team
Do you offer click and collect ?
We do offer a click and collect service at our Great Shelford store only. This service is available on selected items only.
If an item you’re looking for is not available for click and collect, please consider a phone order and call our Great Shelford store on 01223 842777
What is your delivery service and how much is it?
We are currently operating a full local delivery service (within 30 miles of CB22 5JT – please see delivery information below) and where necessary we will offer the option of a courier or postal service too.
Will you offer advice on plants and products?
Our knowledgeable staff will still be on hand to help with any questions you may have on plants, garden care, pet care and more.
You can also contact in advance of your visit via email enquiries@scotsdales.com or contact us through our social media channels for any enquiries and we will endeavour to answer as soon as we can.
Can I pay by cash?
We will take cash but wherever possible we request that our customers pay by card.
The maximum spend by contactless has been raised to £100.
Alternatively, chip and pin is still accepted and our card machines are regularly wiped down as part of our in-store safety measures.
Can I use my loyalty card?
Can I use my loyalty card?
Yes. We have also introduced the Your Scotsdales loyalty app to aide with scan and go shopping which has an electronic copy of your card. You can find out more here.
As of 04/04/22 we will be introducing Loyalty Points. Scan your card everytime you shop to earn and redeem your points (certain exceptions apply – click here).
We will keep in touch with members of our Your Scotsdales loyalty scheme via our monthly newsletters for those who have agreed to accept email communications.
General Enquiries
Customer Loyalty
Cafe Queries
Delivery Queries
Problems with a Product
Product & Stock Information
Amend an Order
Returns & Refunds
Plant Advice
Find our Stores
Complaints
Feedback for Scotsdales
We are a family run collection of local garden centres in the Cambridge area. Gardening is our passion.
Customers
Shopping
Quick Links
Get In Touch
Scotsdales Garden Centre
Cambridge Road
Great Shelford
Cambridge
CB22 5JT
- Email: info@scotsdales.com
- Phone: 01223 842777
- Hours: Mon-Fri 9:00AM - 18:00PM
- Winter Hours: Wednesday, Thursday 9:00AM - 19:00PM (Great Shelford only)
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