Vacancies at Scotsdales

Customer Experience Manager

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Customer Experience Manager - Maternity Cover - Fixed Term 1 year

Job description

Maternity Cover – Fixed Term 1 year

Scotsdales Garden Centre in Great Shelford are seeking an enthusiastic, customer, centric manager to fulfil the new role of Customer Experience Manager. This position will oversee the running of the Information Desks, and assist the Marketing team with responding to online feedback.

This role would be perfect for someone who has retail management experience, and an enthusiasm for providing exceptional customer service.

Main Duties:

  • Delivering the best possible customer service
  • Addressing customer queries, actioning refunds, etc.
  • Train, mentor and manage the Information Desk team.
  • General daily housekeeping
  • Monitor company Social media and respond appropriately
  • Support with marketing event queries, i.e. Grotto bookings, etc.
  • Communicating appropriately and professionally with colleagues and customers

Requirements of the Role:

  • Good communication skills and able to work as part of a team
  • Work well under pressure
  • Professionalism and reliability
  • Good time management
  • Excellent customer service skills
  • Highly motivated and enthusiastic with a drive to succeed
  • Able to work using own initiative

This is a full time position, and will involve weekend working.

Rate shown is for those aged 21 and over, competitive rates for ages 18 – 20.

Job Types: Full-Time, Maternity Cover, Fixed-Term 1 year

Pay: £30,000.00 per year

Experience:

  • retail: 1 year (preferred)
  • Management: 1 year (preferred)

Work Location: In person

Work Schedule: 

This is a full time position, and will involve weekend working.

Application deadline: ASAP

Reference ID: CEM-GS

How to Apply:

Apply here

or email Recruitment@scotsdales.com using Reference ID: CEM-GS.