Team Leader

Main Duties:

• Supervise and coordinate daily front-of-house operations, including seating, customer service, and overall café flow.
• Manage and motivate café teams, to ensure excellent customer service.
• Monitor colleague performance, providing guidance, training, and feedback to maintain high service standards.
• Handle customer complaints and special requests promptly and professionally, ensuring a positive dining experience.
• Assist with inventory management, including ordering supplies and ensuring stock levels are maintained.
• Ensure all health, safety, and hygiene regulations are followed by colleagues and maintained in all areas of the café.
• Assist in scheduling shifts, ensuring the café is adequately staffed during peak times.
• Support the café manager in implementing operational policies and ensuring smooth service during busy periods.
• Monitor the quality and presentation of food and drinks served to customers.

Requirements of the Role:

• Previous experience in a supervisory or leadership role within a restaurant or hospitality setting.

• Strong communication and interpersonal skills with the ability to manage and motivate a team.

• Excellent problem-solving skills, able to resolve issues quickly and efficiently.

• Knowledge of food safety regulations and best practices in café operations.

• Ability to work in a fast-paced environment and handle multiple tasks under pressure.

• Strong organisational and time-management skills.